Terms & Conditions

Delivery Service:

  1. After subscribing to DietGut’s services, our team will thoroughly analyze your personal and health information to create a customized nutritional program that meets your needs. The preparation of this program may take between 1 to 7 business days. Please check your spam or junk email folder. If you do not receive a confirmation email or the nutritional program within this period, please contact us at info@dietrn.com.au.
  1. When purchasing any product or subscribing to services from DietGut, the content provided is intended for educational and informational purposes only and is not a substitute for specialized medical or nutritional treatment. All advice, content, and plans provided through this website are intended for general use and to explore new health aspects. If you require specialized nutritional advice, we are pleased to schedule an appointment with Dietitian Rama Naser through this website.

Support Policy:

Support Channels:

  1. We provide technical and advisory support exclusively to our clients via WhatsApp messages or email. Please note that we do not offer support through social media platforms such as Facebook or Instagram to protect the privacy of your information.

Support Hours:

  1. Our support team operates from Monday to Friday, from 9:00 AM to 5:00 PM Saudi Arabia Standard Time. We strive to respond to all support requests within 24 hours.

Refund and Exchange Policy:

  1. At DietGut, we are committed to upholding the highest professional and ethical standards. As a general rule, we do not offer refunds. However, we may consider refunds or exchanges under certain health-related circumstances. This is only possible if the first consultation has not been completed and if no more than 3 days have passed since the booking date. If you encounter any issues during the purchase process, please contact us at info@dietrn.com.au to discuss available solutions.

Ownership Policy:

  1. We would like to emphasize that all content provided by DietGut is intended for personal use only and is protected by copyright law. It is strictly prohibited for dietitians or healthcare providers to use the provided content for personal or commercial purposes without prior written permission. Unauthorized use of this content may result in immediate legal action.

Additional Sections:

Section 1: Use of Your Personal Information

When you complete a purchase through our website, we collect some basic personal information about you, such as your name and email address, to provide the services tailored to you.

Email Marketing: With your consent, we may send you updates via email about our new products, special offers, and other relevant information.

Section 2: Amendments to the Privacy Policy

We are committed to applying strict legal policies under the General Data Protection Regulation (GDPR). We reserve the right to amend this privacy policy at any time. Amendments will take effect immediately upon posting on the website. If we make any significant changes to this policy, we will inform you to ensure you are aware of how we handle your personal data and under what circumstances we may need to disclose it in accordance with the legal basis under GDPR.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, or if you have any inquiries or complaints, please contact us at info@dietrn.com.au.