FAQs

Frequently asked questions

+ 1. How can I sign up with dietitian Rama Naser?

Go to the Consultations section and select the consultation that fits your needs. You can choose between a full or quick consultation based on your requirements. Then click on "Add to Cart." If you need further assistance, you can contact us via WhatsApp.

+ 2. What happens after the registration and payment process is completed?

You will be contacted within 24 hours to 3 days on business days. Our weekly break is on Saturdays and Sundays.

+ 3. My registration is complete, but I can't find the appointment link. What should I do?

Please check your email, as you should have received all the information there. We may also contact you via WhatsApp. If you don't find the message in your inbox, which is rare, please check your spam folder. If you still haven’t received it, you can contact us via email at info@dietrn.com.au or via WhatsApp, and we will resend all the details to you.

+ 4. When can I contact the dietitian?

Specific days and times for contacting the dietitian will be provided to you upon your first contact.

+ 5. Do I have any health conditions or dietary information that should be considered in my program?

We value all the details you provide, so please take your time filling out the questionnaire and ensure that you include all the information the dietitian needs to know. We will handle the information you provide with care, and all details will be confirmed during your call with dietitian Rama Naser.

+ 6. I am facing some difficulties and would like to request a refund for the package or consultation. Is that possible?

Unfortunately, we do not offer refunds for the package or consultation due to the nature of our services. However, if you have not started the package or consultation and have not had the consultation call, and you request a refund within 3 days from the booking date, we might be able to process a refund, depending on the payment method. You can also suspend your subscription at any time for up to one month. You can contact us at info@dietrn.com.au.